COVID-19 (Coronavirus): What You Need to Know
June 3, 2020
Dear Bishop Spencer Place Residents, Families, and Friends,
As you know, this is a special community, and it is always our goal to keep our residents, staff, and entire community safe and healthy. Naturally, that means we are taking a number of precautions to prevent the spread of COVID-19.
Saint Luke’s Bishop Spencer Place works in alignment with guidance from the U.S. Centers for Disease Control and Prevention, the Centers for Medicare & Medicaid Services, and Saint Luke’s Health System. We have stringent protocols in place to prevent the spread of illness and to respond to any illness that does occur in residents or staff.
In alignment with CDC and CMS guidance, the following measures are in place until further notice, as we all work together to maintain a healthy community.
General precautionary measures
- Until further notice, we have restricted all visitation community-wide, except for end-of-life circumstances and when a visitor is essential to a resident’s emotional well-being and care.
- Visitors in these situations will need to pass screening to enter (see criteria below).
- We have restricted all volunteers and non-essential staff (e.g., barbers)
- Community dining areas are currently closed, and in-home dining is being provided.
- Salon services are temporarily suspended.
- The fitness center is open by appointment only with a maximum occupancy of two residents at any given time, while maintaining social distance.
- Transportation is temporarily suspended except for transporting residents to and from medical appointments.
- Jefferson and Madison residents are asked to limit activity outside the Bishop Spencer Place community.
Residents and staff are asked to practice social distancing, keeping a minimum of 6 feet between themselves and others. With this in mind, close physical contact such as handshakes and hugs should be avoided.
To continue to serve our residents, there will be times when our staff will be within 6 feet of residents. Please be assured that our staff is thoroughly trained and following detailed protocols designed to protect the safety of all residents.
We are also asking residents to stay home when they are ill and to notify us immediately of illness so our nursing staff can check in with them and identify any need for further care or assessment.
We are, as always, vigilant in our cleaning efforts.
Visitation exceptions and requirements
At this time, no visitors are allowed, except for end-of-life circumstances or when a visitor is essential to the resident’s emotional well-being and care. These visitors will be required to enter through the main entrance, wear a mask, restrict their visit to the resident’s room, and meet all of the following screening criteria:
- In the past 14 days, no diagnosis of COVID-19 or exposure to someone with COVID-19
- Current temperature of less than 100 degrees (temperature will be checked at the door)
- In the past 14 days, no COVID-19-related symptoms including fever of 100 degrees or higher, loss of smell or taste, cough, shortness of breath, diarrhea, sore throat, or body aches
Please consider using the phone, email, social media, video chat programs, and other options to stay connected with your loved ones during this time. We certainly don’t want this time to be isolating for anyone, but we must continue to be diligent in our efforts to not introduce illnesses into our community. Bishop Spencer Place staff will gladly work with you on ideas to help you connect with your friends and family remotely, as well provide ideas and opportunities for in-room activities. If you’d like assistance, please ask.
While being mindful of social distancing, residents are welcome to use common areas such as the library and Westport Room, and the garden is open for walking. Laundry rooms are operational, and we will continue to provide mail services to all residents.
While our community dining areas are closed, our dining partner, PB&J, is visiting residents’ homes daily and sharing information on the day’s menu and specials. Residents simply provide PB&J with their dining order, and their meals are delivered directly to their home.
Remaining within the community
- Remaining on the grounds is one of the measures that can help us avoid bringing illnesses into the community from outside, and we have asked Jefferson and Madison residents for their support in this.
- If a resident must leave, they are asked to re-enter through the Madison entrance for screening.
- We encourage residents to reach out to their loved ones to arrange deliveries to the Madison Concierge. Our staff will then deliver items directly to residents’ apartments.
- We are available to assist with placing online grocery orders.
- We recommend our residents consider moving their prescriptions to a pharmacy that will deliver if they are not currently using pharmacy delivery.
While we never like to hear about an emerging virus like the coronavirus that causes COVID-19, as a senior living community, we thoroughly plan and prepare for events like this. Our leadership meets daily to assess the current situation and to ensure we have all the appropriate plans, supplies, and staffing in place to respond.
Again, every measure we are taking is designed to help safeguard the health of our residents and staff. Bishop Spencer Place is home to our residents, and we take our responsibility to make it a healthy place extremely seriously. Thank you for your support and understanding.
We encourage you to visit the Bishop Spencer Place website regularly to stay updated on the latest information. If you have any questions or would like additional information, please reach out to me at 816-595-5003 or email me at firstname.lastname@example.org.